Client Relations Coordinator (m/f)

We are seeking a motivated candidate to fill the role of Client Relations Coordinator within our Client Relations Team. If you are eager to work in a dynamic working environment and be a part of a unique project, this might be the opportunity for you!

About job:

• Coordinates and effectively plans the ongoing support for Luštica Bay clients, ensuring the needs of clients are met and in line with agreed Client experience standards.

• Acts as one of the central points of contact for clients, identifying and proactively resolving their needs and concerns in coordination with senior colleagues.
• Contributes to ideas generation, proposal preparation and execution of activities and events, which enhance long term relationships with clients and the wider community.
• Works with internal peers to develop and maintain a client-focused ethos in all activities to maximize the client experience and reinforce the Lustica Bay Brand.
• Properly maintains the CR software and always takes care of the accuracy of recorded data.
• Coordinates client-related requests with relevant departments and ensures timely response and reaction, obeying the set procedures and policies.
• Assists senior colleagues in providing reports on client-related statistics.
• Ensures smooth operation and running of CR offices, taking care of daily supplies.
• Responds to all possible rental enquiries from potential clients that come to CR address, in the capacity of the front communication channel, and coordinates their processing with Rental team.

• Gathers offerings for the clients, while negotiating with vendors and creates proposals, all in coordination with senior colleagues.
• Coordinates clients’ transportation requests and utilization of services offered in Lustica Bay.
• Coordinates clients’ additional services requested.
• Assists in collecting data for the preparation of Homeowner Brochure.
• Coordinates mail and key issuance related services.         

• Participates in preparing annual or other surveys for clients in coordination with senior colleagues.
• Consolidates annual survey results in the form of report and presentation.

• Minimum of High School Education.

• 2 years’ experience in an administration and coordination position, including focus on client experience.
• Fluent in English and Russian language, both verbally and in written.

• Understands the importance of and acts with discipline, a high degree of accuracy and takes the initiative to drive results within established processes.
• Works independently & autonomously within agreed processes; applies integrative thinking to make appropriate decisions and take necessary actions.
• Manages multiple tasks, maintaining quality, accuracy, and speed of completion, operating with high degree of accuracy.
• Communicates clearly and openly with stakeholders, sharing relevant information in an accurate, effective, and timely manner.
• Strong written and verbal communication capability, with good questioning and listening skills; able to interact professionally and positively with a variety of internal and external stakeholders.
• Demonstrates will in participating in decision-making, taking information, and establishing proposal for actions necessary.
• Demonstrates effective problem-solving skills; able to receive and analyze data and make grounded recommendations to senior colleagues.

All interested candidates can apply by submitting their CV through the following link:
https://lustica-development.talentlyft.com/jobs/client-relations-coordinator-Cw4