Are you a people person with a passion for delivering outstanding service?

ONE Crna Gora DOO Podgorica is looking for dynamic individuals to join our team as Consumer Contact Center Agent

If you thrive in a fast-paced environment, love connecting with people, and have an eye for turning challenges into opportunities, we want to hear from you!

What You'll Be Doing:

  • Customer Connection: Manage a variety of inbound and outbound calls with flair, ensuring every customer interaction is a positive one.
  • Social Media Support: Be part of our online presence – provide extra support on social media platforms because we're not just about calls!
  • Problem Solver: Dive into customer needs, untangle information, and provide solutions with a smile.
  • Sales Savvy: Seize the moment to introduce exciting new products, upsell, and be a driving force in our growth.
  • Relationship Builder: Go the extra mile to build lasting relationships with our customers – we're all about connections.
  • Organized Records: Keep our call center database in tip-top shape by recording every conversation as per our operating procedures.

What We're Looking For:

  • Education: A minimum high school degree – we value diversity and welcome various educational backgrounds.
  • Experience: Previous experience in customer support is a plus, but if you bring enthusiasm, that's what matters most!
  • Language Skills: Excellent knowledge of English, both verbal and written.
  • Target Achiever: Set and surpass personal and team targets because success is what we strive for!
  • Communication Skills: Strong phone and verbal communication skills, coupled with active listening.
  • Written Communication: Ability to communicate clearly, concisely, and concretely in a friendly and professional manner.
  • Adaptability: Customer-focused with the ability to connect with different personality types.
  • People Person: Bring your friendly and people-oriented personality to the forefront.
  • Multitasking Pro: Juggle tasks, set priorities, and own your time like a pro.
  • Tech Skills: Excellent data entry and typing skills with knowledge of Microsoft Office.

Apply until 14.06.2024.

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