CRM Specialist

We are on the lookout for a superior CRM Specialist to join our team.  We’re looking for someone who would be able to collaborate with sales and marketing to identify customer support problems and how to better serve our customers. They need to know how to manage user workshops to understand our customers better. Most importantly, we are looking for someone with an optimistic view who is eager to learn and happy to help others feel good about their purchasing decisions.

Responsibilities:

• Knowledge of customer acquisition and retention strategies
• Exceptional verbal and written communication skills
• Social and emotional awareness to tailor interactions for individual customers
• Extensive product knowledge
• Ability to collaborate well with other customer care team members
• Analytical and data-driven
• Technology skills in CRM software
• Building and maintaining profitable relationships with key customers.
• Overseeing the relationship with customers handled by your team.
• Resolving customer complaints quickly and efficiently.
• Keeping customers updated on the latest products in order to increase sales.
• Meeting with managers in the organisation to plan strategically.
• Expanding the customer base by upselling and cross-selling.
• Understanding key customer individual needs and addressing these.
• Conducting business reviews using CRM programs.
• Knowing your competition and strategising accordingly.

Requirements and skills:

• A bachelor’s degree in administration or a related field.
• A minimum of 3 years’ experience.
• Excellent interpersonal and communication skills.
• Proficient in all Microsoft applications.
• Superior product knowledge.
• A team player with leadership skills.
• Maintain a positive attitude focused on customer satisfaction.

We offer:

• Full time job;
• Highly competitive salary;
• Inspiring bonus structure;
• Opportunity for professional growth.