Više izvršilaca u restoranu (m/ž)
We are looking for more operators for our LB Leisure Management Team within Lustica bay for the following positions:
Assistant Restaurant Manager
- Responsible for the food and beverage operations in the restaurant / bar. Manage cultural needs and expectations of guests. Encourage and build mutual trust, respect, and cooperation among team members. Oversee guest satisfaction, maintaining standards and meeting or exceeding the company goals.
- Provide excellent guest service.
- Ensure the quality standards are being followed and meet the expectations of the guests daily.
- Fill in the daily opening and closing sheets, and inform the managers and supervisors, about issues or missing items.
- React to all customer requests positively and deal with them appropriately.
- Ensure the correct appearance of all the restaurant areas.
- Respond quickly and proactively to guest’s concerns.
- Understand Lustica bay brand's service culture and maintain the highest level of professionalism.
- Take ownership of a guest complaint/problem until it is resolved, or it has been addressed by the appropriate manager or employee.
- Maintain and adhere to billing policies and procedures.
- Punctual attendance to each shift.
- Always maintain positive teamwork.
- Support the management operations and decisions.
- Provide a learning atmosphere with a focus on continuous improvement.
- Minimum High School degree.
- Fluent in English, additional languages are a big asset.
- Minimum of 2 years of a restaurant / bar experience in a high-end restaurant or hotel.
- High level of knowledge and implementation of best practices and SOP’s.
- Excellent understanding of the industry.
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