Key Account Agent

Dandelion HR & management services  is looking for :
 

Key Account Agent 


Job Description:
  • Efficiently manage incoming customer service inquiries through chat and other channels, delivering a high standard and contributing towards an excellent customer experience.
  • Provide accurate, valid, and complete information by using the right methods and tools
  • Handle customer complaints, provide appropriate solutions and alternatives within an adequate time frame; following up to ensure resolution.
  • Contribute towards the departments’ objectives to increase the accuracy, efficiency, and responsiveness of the customer service team as a whole.
  • Work towards hitting and exceeding personal and business targets.
  • Follow communication procedures, guidelines, and policies implied by the business.
  • Build rapport with customers through open and interactive communication.
  • Share customer feedback with the CS team, Tech team, and relevant teams to contribute towards the development of new products and services.
Requirement:
  • Strong customer focus, be a customer advocate.
  • Excellent verbal and written English language skills. Other languages an asset
  • Good communication skills, including soft skills.
  • Strong numerical skills and logical thinking is a must
  • Reliable and ethical, respecting customers’ concerns and confidentiality.
  • Organised and methodical, with great attention to detail.
  • Computer / IT literate
  • Ability to multi-task, prioritize, think on his/her feet and effectively manage time.
  • Flexible working times, including evenings and weekends.
Salary: 
  • Very Competitive
  • Relocation Package Available
  • Discretionary bonuses
  • Opportunity for professional growth

Apply by sending your CV and cover letter to info@dandelionservices.me or by using the option: KONKURIŠITE NA OGLAS.
 

* Prijavljivanje na oglas vrši se klikom na dugme "Konkurišite na oglas", na e-mail, poštansku adresu, e-mail adresu ili putem linka ukoliko su oni navedeni u tekstu oglasa. Prekoveze.me ne vrši postupak selekcije i odabir kandidata već je to u nadležnosti poslodavca. Odredbe ugovora o radu predstavljaju direktan dogovor između poslodavca i zaposlenog.