Key Account Agent

Dandelion HR & management services  is looking for :
 

Job Description:

• Efficiently manage incoming customer service inquiries through chat and other channels, delivering a high standard and contributing towards an excellent customer experience.
• Provide accurate, valid, and complete information by using the right methods and tools
• Handle customer complaints, provide appropriate solutions and alternatives within an adequate time frame; following up to ensure resolution.
• Contribute towards the departments’ objectives to increase the accuracy, efficiency, and responsiveness of the customer service team as a whole.
• Work towards hitting and exceeding personal and business targets.
• Follow communication procedures, guidelines, and policies implied by the business.
• Build rapport with customers through open and interactive communication.
• Share customer feedback with the CS team, Tech team, and relevant teams to contribute towards the development of new products and services.

Requirement:

• Strong customer focus, be a customer advocate.
• Excellent verbal and written English language skills. Other languages an asset
• Good communication skills, including soft skills.
• Strong numerical skills and logical thinking is a must
• Reliable and ethical, respecting customers’ concerns and confidentiality.
• Organised and methodical, with great attention to detail.
• Computer / IT literate
• Ability to multi-task, prioritize, think on his/her feet and effectively manage time.
• Flexible working times, including evenings and weekends.

Salary: 

• Very Competitive
• Relocation Package Available
• Discretionary bonuses
• Opportunity for professional growth

Apply by sending your CV and cover letter to info@dandelionservices.me or by using the option: KONKURIŠITE NA OGLAS.