Važi do: 15. jun 2023.
Noblewood Adriatic - a producer, exporter and a distributor of alcoholic beverages, located in Montenegro, part of the international Noblewood Group, is looking for a:
- Full technical support of the office including top management employees;
- Remote assistance for all employees of the Company;
- Ensuring the continuity and quality of IT services (services) provided:
- monitoring the availability of network nodes, servers in the HQ, restoring performance, escalating problems;
- Fixing, receiving, classifying, prioritizing, assigning requests from users by phone, mail, in person.
- Solving calls within the 0 and 1 lines of technical support.
- Horizontal and vertical escalation of calls; Installation, configuration, technical support of computer equipment, office equipment, detection of malfunctions in the operation of existing equipment;
- Development, updating of technical documentation for equipment, services for PC and IS users, internal documentation for IT employees;
- Setting up computer equipment, testing new functionality, identifying and eliminating problems in work;
- Installation, configuration, maintenance, solving problems with videoconferencing devices, software for videoconferencing.
- Technical support, maintenance of audio-video conferences;
- Administration of user access in various information systems, administration of the Active Directory directory service, Administration of users of the Exchange mail server;
- Maintenance of office equipment;
- Planning for the purchase of consumables, cartridges, toners, replacement, accounting;
- Participation in the inventory of IT equipment, participation in project tasks, in the implementation of IT projects.
- Receive and resolve requests from all employees of the Company and be able to report on the progress of the decision and the result;
- Understanding of installation of patch cord is and how to crimp the wire if necessary;
- Knowledge of the MS Office system (Exhange Online) of work with Sharepoint to differentiate access rights in the network storage;
- Have expert knowledge in MS Windows 10/11 systems;
- Connect a new MFP over the network, set it up for work;
- Have an understanding of what is IP telephony;
- It would be great if you have experience with the Pantheon system;
- Ability to work in a team;
- Take responsibility and solve problems quickly;
- English, B2
- Serbian, B2
- Russian, nice to have, but not obligatory
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