Consumer Contact Center Agent 

One Crna Gora DOO  is seeking for candidate interested to cover 1 open position of              

Consumer Contact Center Agent 
in Podgorica

Responsibilities:

• Managing large amounts of inbound and outbound calls in a timely manner
• Providing additional support on social media platforms
• Identifying customers’ needs, clarifying information, researching every issue, and providing solutions
• Seize opportunities to sell/upsell and promote new products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database as per operating procedures
• Meet personal/team qualitative and quantitative targets

Requirements:

• Minimum high school degree
• Excellent knowledge of English and preferably Russian/ verbal and written
• Preferable previous experience in a customer support role
• Strong phone and verbal communication skills along with active listening
• Written communication skills- the ability to communicate clearly, concisely, and concretely in a friendly and professional manner
• Customer focus and adaptability to different personality types
• People-oriented personality
• Ability to multi-task, set priorities and manage time effectively
• Excellent data entry and typing skills with knowledge of Microsoft office

Apply until 06.02.2023.