Key Account Agent
We are seeking to employ a Key Account Agent to join an exciting, growing group of passionate Internet professionals who operate in dynamic work environment.
- Efficiently manage incoming customer service inquiries through chat and other channels, delivering a high standard and contributing towards an excellent customer experience.
- Provide accurate, valid, and complete information by using the right methods and tools.
- Handle customer complaints, provide appropriate solutions and alternatives within an adequate time frame; following up to ensure resolution.
- Contribute towards the departments’ objectives to increase the accuracy, efficiency, and responsiveness of the customer service team.
- Work towards hitting and exceeding personal and business targets.
- Follow communication procedures, guidelines, and policies implied by the business.
- Build rapport with customers through open and interactive communication.
- Share customer feedback with the CS team, Tech team, and relevant teams to contribute towards the development of new products and services.
- Strong customer focus, be a customer advocate.
- Excellent verbal and written English language skills.
- Good communication skills, including soft skills.
- Strong numerical skills and logical thinking is a must.
- Reliable and ethical, respecting customers’ concerns and confidentiality.
- Organised and methodical, with great attention to detail.
- Computer / IT literate.
- Ability to multi-task, prioritise, think on his/her feet, and effectively manage time.
- Flexible working times, including evenings and weekends.
- Sports knowledge is an asset.
- Full time job
- Highly competitive salary
- Inspiring bonus structure
- Opportunity for professional growth
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