Dandelion HR & management services

We are seeking to employ a Key Account Agent to join an exciting, growing group of passionate Internet professionals who operate in dynamic work environment.

  • Efficiently manage incoming customer service inquiries through chat and other channels, delivering a high standard and contributing towards an excellent customer experience.
  • Provide accurate, valid, and complete information by using the right methods and tools.
  • Handle customer complaints, provide appropriate solutions and alternatives within an adequate time frame; following up to ensure resolution.
  • Contribute towards the departments’ objectives to increase the accuracy, efficiency, and responsiveness of the customer service team.
  • Work towards hitting and exceeding personal and business targets.
  • Follow communication procedures, guidelines, and policies implied by the business.
  • Build rapport with customers through open and interactive communication.
  • Share customer feedback with the CS team, Tech team, and relevant teams to contribute towards the development of new products and services.
  • Strong customer focus, be a customer advocate.
  • Excellent verbal and written English language skills.
  • Good communication skills, including soft skills.
  • Strong numerical skills and logical thinking is a must.
  • Reliable and ethical, respecting customers’ concerns and confidentiality.
  • Organised and methodical, with great attention to detail.
  • Computer / IT literate.
  • Ability to multi-task, prioritise, think on his/her feet, and effectively manage time.
  • Flexible working times, including evenings and weekends.
  • Sports knowledge is an asset.
We offer
  • Full time job
  • Highly competitive salary
  • Inspiring bonus structure
  • Opportunity for professional growth
Apply by sending your CV and cover letter to info@dandelionservices.me or by using the option: KONKURIŠITE NA OGLAS.

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