Customer Support Agent
Customer Support Agent Role:
- Efﬁciently manage incoming customer service inquiries through chat and other channels, delivering a high standard and contributing towards an excellent customer experience.
- Provide accurate, valid and complete information by using the right methods and tools
- Handle customer complaints, provide appropriate solutions and alternatives within an adequate time frame; following up to ensure resolution
- Contribute towards the department's objectives to increase the accuracy, efﬁciency and responsiveness of the customer service team as a whole.
- Work towards hitting and exceeding personal and business targets.
- Follow communication procedures, guidelines and policies implied by the business. Build rapport with customers through open and interactive communication.
- Share customer feedback with the CS team, Tech team and relevant teams to contribute towards the development of new products and services.
- Strong customer focus, be a customer advocate.
- Excellent verbal and written English language skills. Other languages an asset Good communication skills, including soft skills.
- Reliable and ethical, respecting customers’ concerns and conﬁdentiality. Organised and methodical, with good attention to detail.
- Computer / IT literate
- Ability to multitask, prioritize, think on his/her feet and effectively manage time. Flexible working times, including evenings and weekends.
- Full-time job
- Highly competitive salary Discretionary bonuses
- Opportunity for professional growth
Please do not hesitate to apply if you believe this position suits your area of interest and skill set. All applications will be dealt with in strict conﬁdence.
Apply by sending your CV and cover letter to [email protected] or by using the option: KONKURIŠITE NA OGLAS.
* Prijavljivanje na oglas vrši se klikom na dugme "Konkurišite na oglas", na e-mail, poštansku adresu, e-mail adresu ili putem linka ukoliko su oni navedeni u tekstu oglasa. Prekoveze.me ne vrši postupak selekcije i odabir kandidata već je to u nadležnosti poslodavca. Odredbe ugovora o radu predstavljaju direktan dogovor između poslodavca i zaposlenog.