Junior customer support representative

Job description

• Manage emails, chats, incoming calls and respond to customer queries in a timely and accurate manner
• Identify customers’ problems or complaints and provide appropriate solutions; follow up to ensure resolution and achieve satisfaction
• Identify returning customers and building sustain relationship with them
• Use the right methods and tools to assure new customers satisfaction
• Provide valid and accurate information to customers regarding product cost, vehicle type, company policies, etc.
• Follow communication procedures, guidelines, and company policies
• Work in shifts, no night shifts
• Job location is Remote for offices in Bar and Belgrade

Requirements and skills

• Excellent knowledge of English language, both written and spoken
• Ability to follow defined processes and procedures
• Customer orientation and ability to adapt to different types of characters
• Patience when handling tough cases
• Excellent communication, presentation skills and problem-solving skills
• Ability to multi-task, prioritize, and manage time effectively
• Knowledge of Microsoft Office tools and Internet use
• Minimum high school diploma
• Previous experience in a similar position is a strong advantage but it is not mandatory
• Familiarity with auto industry is a plus

What we offer:

• Dynamic, challenging, fun and friendly work environment in a multinational company
• Paid training program
• Full-time employment
• Competitive and stimulating compensations
• Bonuses

Apply by sending your CV and cover letter to marija@newparts.com or by using the option: KONKURIŠITE NA OGLAS.