Važi do: 13. avgust 2022.
Auto Deal Consulting are seeking to employ


Junior customer support representativ


Job description
  • Manage emails, chats, incoming calls and respond to customer queries in a timely and accurate manner
  • Identify customers’ problems or complaints and provide appropriate solutions; follow up to ensure resolution and achieve satisfaction
  • Identify returning customers and building sustain relationship with them
  • Use the right methods and tools to assure new customers satisfaction
  • Provide valid and accurate information to customers regarding product cost, vehicle type, company policies, etc.
  • Follow communication procedures, guidelines, and company policies
  • Work in shifts, no night shifts
  • Job location is Remote for offices in Bar and Belgrade
Requirements and skills
  • Excellent knowledge of English language, both written and spoken
  • Ability to follow defined processes and procedures
  • Customer orientation and ability to adapt to different types of characters
  • Patience when handling tough cases
  • Excellent communication, presentation skills and problem-solving skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Knowledge of Microsoft Office tools and Internet use
  • Minimum high school diploma
  • Previous experience in a similar position is a strong advantage but it is not mandatory
  • Familiarity with auto industry is a plus
What we offer:
  • Dynamic, challenging, fun and friendly work environment in a multinational company
  • Paid training program
  • Full-time employment
  • Competitive and stimulating compensations
  • Bonuses
Apply by sending your CV and cover letter to marija@newparts.com or by using the option: KONKURIŠITE NA OGLAS.

* Prijavljivanje na oglas vrši se klikom na dugme "Konkurišite na oglas", na e-mail, poštansku adresu, e-mail adresu ili putem linka ukoliko su oni navedeni u tekstu oglasa. Prekoveze.me ne vrši postupak selekcije i odabir kandidata već je to u nadležnosti poslodavca. Odredbe ugovora o radu predstavljaju direktan dogovor između poslodavca i zaposlenog.