Reservation Supervisor (m/f)

The Chedi Luštica Bay is the first of seven hotels within the beautiful Luštica Bay. Set on the front line of the marina, it provides a unique experience of waterfront living. A luxurious refuge within easy reach of the main marina lends to the town’s superb dining experiences, lounges, conference facilities, a private beach and pool. The Chedi opened its doors in July 2018. The Chedi Team is fully committed to providing a unique and memorable guest experience. We have formed a team of like-minded people, who take pride and responsibility in everything they do, who value teamwork, act with integrity and respect, and who love to use their own creativity while making our vision reality.
Our Mission is to inspire authentic and meaningful connections.
The Chedi Lustica Bay was born out of a desire to celebrate an active, healthy lifestyle: to experience the beauty our peninsula's nature has to offer, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures.

 Reservation Supervisor at The Chedi Luštica Bay Hotel (m/f)
Revenue & Reservations Department

Reservation Supervisor duties and responsibilities:
Job Description:

• Supervises Reservations department day to day operations and ensures all reservations are processed in a pleasant, professional, and efficient manner according to Chedi and LQA standards
• Coaching reservations team members, including scheduling, training, and reviewing their performance.
• Creates and updates Reservations SOPs
• Ensures a sales attitude is always adopted and maintains an awareness of all sales opportunities within the hotel and destination
• Manages reservations to maintain the highest possible room occupancy and average daily rate through suggestive selling and recommendations from Revenue Manager
• Shows complete product knowledge, understanding of hotel rates and offers
• Works closely with Revenue and Sales teams and is aware at all times of online and contracted rates, availability status, and stay restrictions.
• Ensures that all special and VIP requests are handled in an efficient and timely manner
• Keeps immediate supervisor promptly and fully informed of all challenges and matters of significance.
• Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate

Requirements:

• Highly responsible, extremely organized, passionate about hotel industry and customer service
• Sales and goal-oriented personality
• Must have strong problem-solving abilities and works well under pressure
• Outstanding orientation to details and accuracy in daily work
• Flexibility to work extended hours if needed
• Must be proficient with computer systems and possess knowledge of Opera PMS, Synxis channel manager, and OTA Extranets
• Excellent knowledge of English language, sophisticated vocabulary, both verbal and written
• At least 1 year experience in Reservations Department Supervisory capacity within luxury five-star chain hotel

Qualifications:

• University or High School degree
• Advanced knowledge of MS Office suite
• Full working professional proficiency in English and Montenegrin, additional languages are a big asset