Telenor Montenegro has advertised a position for 1 candidate interested in the position:

Consumer Contact Center Agent

in Podgorica

                                    
We are looking for one candidate to join our team for a role of Consumer Contact Center Agent.

Responsibilities:
•    Managing large amounts of inbound and outbound calls in a timely manner 
•    Providing additional support on social media platforms  
•    Identifying customers’ needs, clarify information, research every issue and provide solutions 
•    Seize opportunities to sell/upsell and promote new products when they arise 
•    Build sustainable relationships and engage customers by taking the extra mile 
•    Keep records of all conversations in our call center database as per operating procedures 
•    Meet personal/team qualitative and quantitative targets 

Requirements: 
•    Minimum high school degree 
•    Excellent knowledge of English and preferably Russian/ verbal and written 
•    Preferable previous experience in a customer support role 
•    Strong phone and verbal communication skills along with active listening 
•    Written communication skills- the ability to communicate clearly, concisely and concretely in friendly and professional manner 
•    Customer focus and adaptability to different personality types 
•    People oriented personality 
•    Ability to multi-task, set priorities and manage time effectively 
•    Excellent data entry and typing skills with knowledge of Microsoft office 

Apply until 28.01.2022.