Važi do: 24. april 2021.
Regent Porto Montenegro is currently having a: 

 

Reservations Agent
vacancy

 

Responsibilities and essential job function include but are not limited the following:

  • Consistently offer professional, friendly and engaging service
  • Answer emails and telephone enquiries using appropriate etiquette
  • Speak with others using clear and professional language
  • Handle all reservation requests, changes received from all channels
  • Determine guest’s needs and quote the appropriate accommodation
  • Explain guarantee, special rate and terms conditions
  • Process reservations using PMS with most accurate information and exceed guests expectations
  • Update reservations ensuring a flawless guest experience
  • Maintain high level of confidentiality
  • Ensure revenue maximization by up-selling rooms and property facilities
  • Ensure knowledge of all facilities of different services and hours of operation in order to respond confidently to inquiries
  • Has a general understanding of group business
  • Understand Revenue Management in general by selling direct rate and understand availability
  • Liaise with sales team and other departments
  • Adhere and promote all company safety and process
  • Maintain positive working relationship with other colleagues
  • Ensure uniform and personal appearance are tidy and professional
  • Support team to reach common goals
  • Perform other work duties requested by the supervisor

Qualifications:

  • 1 to 2 years of experience in similar position or Previous costumer related experience
  • Strong personality and problem solving abilities
  • Highly responsible, reliable and flexible
  • Ability to work under pressure, team player
  • Constant focus and attention on guest’s needs, calm at all time
  • Outstanding sales skills, guest service, sophisticated communication and detailed oriented
  • Local language and English (fluent verbal and written), additional language is an addition
  • Must be multitask in an intense, ever changing environment while remaining accurate
  • Good knowledge of PMS, CRS and other Microsoft application (necessary training can be provided)
  • Additional computer knowledge is an advantage

If you are looking for a job and you meet the above mentioned criteria we can help you with your search. Kindly provide us with your detailed resume in English to the following email address: careers.pm@regenthotels.com or by using the option: KONKURIŠITE NA OGLAS.
Please note that only shortlisted candidates will be contacted.

  • Prijavljivanje na ovaj oglas vrši se klikom na opciju "Konkurišite na oglas" ili na e-mail, poštansku adresu ili putem linka ukoliko su oni navedeni u tekstu oglasa.
  • Prekoveze.me ne vrši postupak selekcije i odabir kandidata već je to u nadležnosti poslodavca. Odredbe ugovora o radu predstavljaju direktan dogovor između poslodavca i zaposlenog.