Ensures the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target.


  • Manages the taking of reservations and operates systems in accordance with company standards
  • Conducts shift briefings to ensure hotel activities and operational requirements are known
  • Controls daily reservations and rates in the system
  • Controls corporate bookings with payment details require
  • Promotes the hotel’s products and services maintaining a high level of product/service knowledge
  • Controls daily forecast and studies it with the Revenue Manager (risky periods for availability)
  • Provides the expected reports to the Revenue Manager and keeps in mind deadlines, accuracy and needs of the person requiring the report
  • Examines the low occupied periods and looks for strategies to increase the occupancy
  • Stays well informed on industry trends and competitor activities
  • Conducts regular reservation checks
  • Ensures all activities and traces are followed up on in a timely manner and results of such recorded.
  • Manages group blocks to ensure accuracy of business on books
  • Increases performance and productivity of the team, provides necessary trainings and education
  • Informs the team about meeting results and the latest news
  • Ensures the department operates with a sales attitude and all personnel are aware of sales opportunities within the hotel that will assist with the maximization of revenue
  • Maintains effective office administrative procedures within the department according to company standard
  • Monitors reservation levels and inform mangers of current and future occupancy rates.


To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

  • A passion for team coaching and development
  • Excellent organizational skills with a high level of accuracy
  • Excellent communication skills and ability to build effective long-term relationships
  • Analytical approach to work
  • Bachelor degree required;
  • 3 -5 years experience in the same or similar role in Reservation, Sales or Front Office department
  • Strong communication and interpersonal skills
  • Works well within time limits, meets deadlines
  • Focus on customer service, approaching work with a friendly, energetic, approachable, motivated and calm demeanor
  • Must be proficient in computer knowledge
  • Candidates should be extremely detail oriented, organized and be able to handle a fast paced environment
  • Open to expats
  • Opera knowledge.

If you are interested, please send us your CV in Montenegrin or English (preferably with a photo) to the e-
mail address: amansvetistefancareers@aman.com or using the option KONKURIŠITE NA OGLAS. Only shortlisted candidates will be contacted. 

Ovaj oglas je istekao i poslodavac više ne prima prijave putem portala.