Quality Manager (m/f)
One&Only Portonovi Montenegro
QUALITY MANAGER (m/f)
We currently have an exciting opportunity for an experienced Quality Manager to join our team at our ultra-luxury 5* Resort, One&Only Portonovi.
The first One&Only Resort in Europe is sure to captivate with a stunning destination overlooking 1.2km of the Adriatic Sea. Positioned at the entrance to Boka Bay, this 60-acre destination overlooks mountain and sea while still emphasizing a sense of privacy. 113 Guest luxurious guest rooms and 10 branded villas will reflect the rich natural elements of Montenegro. World-class restaurants will showcase regional specialties from renowned chefs and distinctive hospitality will ensure every whim is fulfilled. One&Only Spa has partnered with wellness brand, Henri Chenot and will honor the region’s heritage by utilizing ancient Mediterranean traditions fused with modern spa therapies.
This role has responsibility for quality assurance plans and programs at the resort; ensuring we deliver the highest of standards consistently and that our guests who visit our resorts have amazing experiences and everlasting memories.
This will include conducting internal quality reviews and audits, taking ownership of the review, analysis and action plans of our feedback reports such as Leading Quality Assurance, Food Safety, Earth Check and Guest Questionnaires, analyzing guest feedback and identifying improvement opportunity, conducting briefings, trainings and awareness programs, and ensuring that our systems, platforms and tools support the leadership team with new initiatives and innovation.
Do you have a passion for driving continuous improvement and the highest of 5* luxury standards?
Are you a Hospitality Quality specialist with the ability to analyze information, identify improvement opportunity and propose and implement relevant solutions based on factual data? If so, we would love to hear from you, and with an incredible portfolio of ultra-luxury One&Only resorts located across the globe and exciting expansion planned, this is an opportunity not to be missed! This expansion around the world comes from our dedication to creating joy for Colleagues who create joy for guests.
If this sounds like you, we would love to hear from you. Please send us your CV at firstname.lastname@example.org or using an option KONKURIŠITE NA OGLAS.