Seasonal Consumer Contact Center Agent
Telenor Montenegro has advertised a position for 1 candidate interested in the position:
Seasonal Consumer Contact Center Agent
in Podgorica
We are looking for two candidates to join our team, on a seasonal position, for a role of Consumer Contact Center Agent.
Responsibilities:
• Managing large amounts of inbound and outbound calls in a timely manner
• Identifying customers’ needs, clarify information, research every issue and provide solutions
• Seize opportunities to sell/upsell and promote new products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database as per operating procedures
• Meet personal/team qualitative and quantitative targets
Requirements:
• Minimum high school degree
• Excellent knowledge of English and preferably Russian
• Preferable previous experience in a customer support role
• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• People oriented personality
• Ability to multi-task, set priorities and manage time effectively
• Excellent data entry and typing skills with knowledge of Microsoft office
If you are interested please apply by using the option:
