Reservations Agent (m/f)
Ovaj oglas je istekao i poslodavac više ne prima prijave
Regent Porto Montenegro is currently having a:
Reservations Agent
vacancy
Responsibilities and essential job function include but are not limited the following:
- Consistently offer professional, friendly and engaging service
- Answer emails and telephone enquiries using appropriate etiquette
- Speak with others using clear and professional language
- Handle all reservation requests, changes received from all channels
- Determine guest’s needs and quote the appropriate accommodation
- Explain guarantee, special rate and terms conditions
- Process reservations using PMS with most accurate information and exceed guests expectations
- Update reservations ensuring a flawless guest experience
- Maintain high level of confidentiality
- Ensure revenue maximization by up-selling rooms and property facilities
- Ensure knowledge of all facilities of different services and hours of operation in order to respond confidently to inquiries
- Has a general understanding of group business
- Understand Revenue Management in general by selling direct rate and understand availability
- Liaise with sales team and other departments
- Adhere and promote all company safety and process
- Maintain positive working relationship with other colleagues
- Ensure uniform and personal appearance are tidy and professional
- Support team to reach common goals
- Perform other work duties requested by the supervisor
Qualifications:
- 1 to 2 years of experience in similar position or Previous costumer related experience
- Strong personality and problem solving abilities
- Highly responsible, reliable and flexible
- Ability to work under pressure, team player
- Constant focus and attention on guest’s needs, calm at all time
- Outstanding sales skills, guest service, sophisticated communication and detailed oriented
- Local language and English (fluent verbal and written), additional language is an addition
- Must be multitask in an intense, ever changing environment while remaining accurate
- Good knowledge of PMS, CRS and other Microsoft application (necessary training can be provided)
- Additional computer knowledge is an advantage
If you are looking for a job and you meet the above mentioned criteria we can help you with your search. Kindly provide us with your detailed resume in English to the following email address: careers.pm@regenthotels.com or by using the option: KONKURIŠITE NA OGLAS.
Please note that only shortlisted candidates will be contacted.