Homeowners Services Coordinator
Ovaj oglas je istekao i poslodavac više ne prima prijave
Zaliv MN is currently having an opening for:
Homeowners Services Coordinator
Key responsibilities
Owner communication
- ALL communication with owners
- Communicating with owners via email and phone regarding any issues they have with their apartment and taking reservations and special requests in regards with their arrival
- Strong liaison with Front Office department.
Customer Service
- Active role in the Front Office department at the reception
- Check in / out both Hotel guests and apartment owners
- Processing payments
- Work in Abacus Hotel Reservation System.
Property Management
- Within warranty: Reporting any defects to the Maintenance team and ensuring they are fixed quickly.
- Outside warranty: Arranging any repairs or other work requested by owners, either to be carried out by caretakers or third parties. Billing owners as appropriate.
- Purchasing any items requested by owners
- Working with Maintenance Manager, agree annual maintenance plan with caretaker team and ensure it is carried out correctly.
Budget
- Reported to Hotel General Manager, in accordance with annual budget
- Keep costs within budget.
Utilities and Insurance
- Tracking apartment utilities consumption and ensuring that bills are paid promptly
- Where Hotel is responsible for paying utilities on behalf of owners, ensure bills are paid promptly and owners recharged
- Ensure that all utility meters are correctly registered and utilities are paid on time.
- Ensure that each apartment is adequately insured and that insurance is renewed on time.
Contracts & Billing
- Sending pro-forma invoices to owners and chasing for payment
- Keeping track of which owners have paid / owe us money
- Charging clients for ad hoc payment requests.
Key skills required:
- Must have very good knowledge of Russian, and Montenegrin
- Highly organised
- Customer Service orientated
- Good knowledge of Microsoft Office, including Excel.
Interested candidates are invited to apply by submitting their CV to the e-mail address: hr1@zalivmn.com or by using the option KONKURIŠITE NA OGLAS.