Customer Excellence Specialist
Customer Excellence Specialist at Green Motion Montenegro
Green Motion International is car hire brand currently being present in 40 countries. Green Motion gives each and every customer, including leisure travelers and business users, the opportunity to play their part in reducing CO2 emissions relating to vehicle rental while enjoying the highest levels of car hire service at industry leading rates. Green Motion Montenegro operates at the territory of Montenegro and covers main places in the country, including two main airports, Podgorica Airport, and Tivat Airport. Head office is located in Podgorica Downtown. Green Motion Montenegro offers a fantastic array of cars for hire from leading motor manufacturers including Mazda, VW, Ford, Nissan, Renault. Hiring a car with Green Motion gives to the customer real choice that does not cost the planet.
We’re constantly expanding to new locations, optimizing our services, and improving the customer experience, so we’re on the lookout for smart, passionate, and creative people to join our international team.
Your Mission
* You are one of the pillars of our success. You love receiving greetings from your clients and see that satisfied clients become Green Motion’s enthusiastic ambassadors.
* Car is broken? The rental has been canceled? Rental office is unreachable at the moment? You will be facing new challenges every day and will use your abilities to listen and act fast.
What you'll work on
* Crack our client's issues, by phone, chat or email, by taking decisions and autonomously arbitrating complex cases
* Go for the extra mile, by not only solving their issues but delighting them thanks to your simple, efficient and caring communication
* Always raise possible improvements of our service with other teams (operations, back-office, marketing)
* Never explain something to a user that you don’t understand yourself, challenge the way we deliver customer service
* Schedule customer reservations with maximized results and create optimal offers for your clients in accordance to their needs
* We believe every contact with our client is an opportunity to deliver not only the right solution but an amazing customer experience as well. Our team is the interface between our services and our clients and has the power to make things right.
* Also being the “client voice” at Green Motion Montenegro, feeding the other teams with client’s feedback to constantly improve our services.
What you'll bring to the table
* You are perfectly fluent in English. It is plus if you are proficient in another language like Russian, German, French or another language.
* You’re a team player who inspires trust, ready to take initiatives and account for client’s satisfaction. Sometimes you can’t relax until your inbox reaches zero
* You love quickly solving problems but when needed you take the time to investigate and find the best trade-offs
* You are passionate about human contact: you love listening, understanding and explaining, but human style, not like a customer support robot
* You are able to handle difficult situations by phone or emails and stay calm in all circumstances
What we offer
* Green Motion Montenegro is a fast-growing company located in Podgorica, with two more rental offices at Tivat Airport and Podgorica Airport. We offer one of the most dynamic and diverse company cultures in town and give every employee the opportunity to grow and the power to define their impact at Green Motion Montenegro.
* Our team is collaborative, positive, curious, and engaged. We think fast, work smart, and are looking for like-minded people to join us in our mission to disrupt the car rental industry and make cities better with less CO2 in the air.
Candidates that are interested in such position can send their own CV in English with the photo until 30th of January 2019 through this portal using the option KONKURIŠITE NA OGLAS or directly to email address: nemanja@greenmotion.me
Only candidates shortlisted will be contacted.